Acronyms - our favourites
| ALF | Always Listen First |
| ATNA | All Talk No Action |
| DRIVE | Define, Review, Identify, Verify, Execute |
| KISS | Keep It Short and Simple |
| LAST | Listen, Advise, Solve, Thank |
| MILE | Maximum Impact, Little Effort |
| PRIDE | Personal Responsibility In Delivering Excellence |
| PICNIC | Problem In Chair, Not In Computer |
| SEP | Someone Else's Problem |
| TEAM | Together Everyone Achieves More |